AP and AR Retainage Settings Sage 500 (MAS) 2019 Update 11 V8.00.11.0

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Again new to the software/company and we are working on updating. 

Have tried to see where we can setup retainage to be held in AP and AR. From what I've found this should be possible however I think we are missing something in the setups. Right now they are billing clients without segmenting retainage out into the appropriate retention balance sheet account. This can't be the proper process?

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