Any update on this?

Good morning,

FYI.  Engineering is still investigating this issue, and while a resolution is not yet available, an estimated timeframe for the fix will be provided later.

In the meantime, if you have new customer to be entered into the system or need to add "Other Addresses" to existing customer, please do the validation outside Sage 500 for the meantime while we are resolving the issue.

We apologize for the inconvenience and appreciate your patience. Rest assured, we are working to resolve this as quickly as possible.

Hi Rubens,
Just a quick update – the fix for this issue is now being tested and will be released soon.  If you are using this feature and want to fix it, please open a ticket with Sage 500 so we can try some procedure.

Where can client download the hot fix to address this matter?

Greetings! Please review KB 251107185822907 for new updates/information and resolution to the issue.

If you need further information or assistance kindly reach out to Sage 500 support through your Sage customer portal.

Thank you and have a great day.