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Michelle Lopez
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Sage 50 US Activation Service Interruption - RESOLVED

Less than one minute read time.

Final Update:

The issue surrounding the Sage 50 US activation service interruption has been resolved. You should now be able to activate both online and manually as normal.

We genuinely apologize for any inconvenience this may have caused. 

Update #1:

The Sage 50 US activation service continues to experience some intermittent service interruptions.

We are seeing some successful activations; therefore, we urge you to continue to attempt both manual and online activation.

Please be assured that this issue is actively under investigation as a priority.

Again, we sincerely apologize for the inconvenience.

Further updates will be posted as soon as they become available.  

The Sage 50 US activation service is experiencing intermittent service interruptions. 

You may be unable to activate Sage 50 US online or through the manual activation process.

The issue is currently under investigation and will be resolved as soon as possible.

Please attempt to activate Sage 50 US periodically so that the activation can be processed as soon as possible.

We apologize for any inconvenience.

A further update will be posted as soon as it’s available.

  • in reply to FormerMember

    Hello Jeff,

    Sorry that you are having some update issues. I just sent you a private message requesting you privately send me your Customer  ID so that we can take a look at your account and provide best next steps.  

    Thank you. 

  • FormerMember
    FormerMember

    We have recently renewed our Sage 50 in the last week or two and it is now telling us we have 13 days and our system will be view only?  We have manually tried to update and it does not work.  I have been on hold with support for over an hour.  Our service rep (Ty Upshaw) has been non responsive....

  • in reply to FormerMember

    Hello Joyce T, 

    Sorry that you are experiencing issues with upgrading the software. I just sent you a private message requesting you privately send your contact information to me so that I can pass it along to our Support staff to assist you. 

    Thank you. 

  • FormerMember
    FormerMember

    As far as I am concerned the issue is not resolved.  What I gather from this thread is that Sage has no idea what to do about it.  I have attempted a half dozen times to upgrade in the past few months including today.  The system freezes and won't even load pervasive.  Now I am being told that I MUST upgrade by March 15 or I will be removed from Sage altogether.  Great. Just shut me down because YOU can't get the system to either download or activate.  What a total ripoff.  Also, I am an accountant, not a tech expert.  I don't even understand the articles we are being referred to.  It appears we are being left to swing in the wind with no recourse.  

  • Sage 50 Acconting
    You cannot quit sage 50 accounting because a dialog is active.
    Switch to sage 50 acconting first and close the dialog.

    There wa a problem with the activation files for sage 50.you will need
    to activate the program again.

*Community Hub is the new name for Sage City