During January, it's common to experience longer wait times when contacting customer support. With an influx of calls, chats, and online tickets, our agents are busier than usual, making it more challenging to get assistance. However, there are certain times and days that are more likely to result in a successful connection.

Best times/ways to contact us:

• After 4 pm ET / 1 pm PT: By this time, the morning rush is over, and volumes tend to decrease. You can reach an agent until 8pm ET/5pm PT Mon-Fri.
• Thursdays and Fridays: These days generally have lower volumes compared to other days of the week.
• Anytime: The best way to speed up your resolution is to self-serve. Sage has a wide variety of ways that you can get your answer quickly – check out www.sage.com/resources to view many self-serve options.

Days/Times to Avoid:

• Mondays: This is typically the busiest day, so it's best to avoid reaching out, if possible. Of course, if the need is urgent, you are welcome to contact us anytime we are needed. We are here to support you!