I'm very sorry about the delay in responding to requests for update on this!  I've been busy answering and coordinating our Q&A Live service for Sage 50 US during our peak season this year, and I have not had the opportunity to log back into SageCity since then.  Again, I am very sorry for this delay and for the appearance that we are not doing anything about this issue!

We have actually been doing a lot of work on this issue!  We've created an article tracking causes and solutions for the issue at this link: https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=37912

As you can see from the publication date at the bottom, it was updated just yesterday and I expect it will continue to be updated as our engineering team continues to work on the issue.  At present, we believe the issue may be caused by a recent Windows update, specifically Windows Cumulative Update Preview (KB5022478), but we are continuing to investigate possible causes and solutions.  It unfortunately has not proven to be a quick fix so far, but if anyone has found a solution or workaround that we don't currently have listed, please let us know and I'll get that information to our development team!

So far there are only three workarounds for the issue that we've found:

1. Restart the affected machine.  Sometimes this resolves the issue, but it can come back sometimes.
2. Disable the "Drop-down list displays automatically" option in the company global options settings (see the knowledgebase article linked above for specific steps).  While this doesn't completely prevent the issue, in testing it does make it occur less frequently.
3. As a workaround, use the mouse to select item IDs instead of the arrow keys.  I am aware that several users have stated that using their mouse is not a workable solution, but if none of the above solutions work, this is all we have left at the moment.

Again, I'm very sorry for the delay, and extremely sorry that we don't have a permanent solution that I can present at this time.  We are continuing to work on the issue, though, and the knowledgebase article linked above will continue to be updated as we find out more about the issue.  Thank you all so much for your patience!

So  why is Sage  pushing the obsolescence of 2022 when issues are NOT resolved with 2023.  My clients are very concerned and upset about this.   Common sense would be to extend the life of 2022 until you have resolved issues with 2023!

Kind regards,  Shirley Byard Sage 50 Certified Consultant 

I'm not sure where you've heard that Sage 50 2022 is considered obsolete.  We have not pushed that product into obsolescence yet, nor have we accelerated plans to obsolete it.  Our FAQ page for supported versions and obsolescence (https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=37311) lists Sage 50 2022 as supported through March 1st, 2023, which is in line the obsolescence dates of previous versions going back to at least 2015.  We've already resolved the most common issue with the new release (performance issues in inventory lists, referenced here: https://www.sagecity.com/us/sage50_us/f/announcements/193204/just-released-fix-for-performance-in-inventory-list-views-in-sage-50-us-release-2023) and we are continuing to work on any remaining problems.  I hope your clients continue to be understanding about this and recognize that they can continue with Sage 50 2022 if they feel uncomfortable updating, as that version will still be supported for a while yet.

I'm not sure where you've heard that Sage 50 2022 is considered obsolete.  We have not pushed that product into obsolescence yet, nor have we accelerated plans to obsolete it.  Our FAQ page for supported versions and obsolescence (https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=37311) lists Sage 50 2022 as supported through March 1st, 2023, which is in line the obsolescence dates of previous versions going back to at least 2015.  We've already resolved the most common issue with the new release (performance issues in inventory lists, referenced here: https://www.sagecity.com/us/sage50_us/f/announcements/193204/just-released-fix-for-performance-in-inventory-list-views-in-sage-50-us-release-2023) and we are continuing to work on any remaining problems.  I hope your clients continue to be understanding about this and recognize that they can continue with Sage 50 2022 if they feel uncomfortable updating, as that version will still be supported for a while yet.

I checked yesterday and I was told that connected services would stop working on March 1st!

This is the pop up I am receiving in Sage 50 2022.