Past invoice

SUGGESTED

I have a invoice on a customer account from 2021. The invoice is blank and with that it says he owes the money. With a blank invoice I can't go in and pay it.Also, being it is from 2021 I can't delete it. How can I fix this. I have other customer accounts just like this. The person that was before me didn't know how to use the system. 

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  • 0
    SUGGESTED

    You can fix this by going to Reports/Forms/Invoices.  Double click on any of the invoice forms, one in the print screen hit the Refresh button in the upper Right.  That will pull in any Unprinted invoices which just means any without an invoice number.  Hit the Print Email button and it will assign the invoices a number and then you can go into the Receive Money screen and write the invoice off.  Let me know if you have any trouble with it and I could remote in and fix it for you.  [email protected] 

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  • 0
    SUGGESTED

    You can fix this by going to Reports/Forms/Invoices.  Double click on any of the invoice forms, one in the print screen hit the Refresh button in the upper Right.  That will pull in any Unprinted invoices which just means any without an invoice number.  Hit the Print Email button and it will assign the invoices a number and then you can go into the Receive Money screen and write the invoice off.  Let me know if you have any trouble with it and I could remote in and fix it for you.  [email protected] 

Children