Sage 50 not opening due to Actian Zen

Question

We are continually having an issue with Sage 50 not opening and having to reactivate the Actian Zen. We are changing the startup type from "disabled" to "automatic" however it continues to revert back to disabled. Any ideas on how to permanently keep the status as automatic? It seems to happen randomly. Thank you.

Erzsi_I · Answer

Hi Kelley Daniels , 
 Thank you for reaching out with the issue of Sage 50 not opening due to Actian Zen reverting to "disabled" status. This is a known concern and can be caused by a conflict with another process on your system. 
 As per this article, you could resolve this by performing a selective startup to identify any conflicting processes. Here&rsquo;s a brief on what you can do: 
 
 Start your computer in selective startup using instructions from this article 
 Once in selective startup, check if the Actian service starts and Sage 50 opens successfully. 
 Gradually enable startup items and reboot each time to identify the item causing the conflict. 
 
 As a workaround, you can set the Actian service to automatically restart if it stops. Here's how: 
 
 Press WINDOWS KEY + R, type 'services.msc', and click OK. 
 Double-click on the Actian PSQL Workgroup Engine service. 
 Under the Recovery tab, set 'Restart the Service' for First and Second failures. 
 Click OK to save the settings. 
 
 This should help keep the Actian Zen service running automatically. If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps. 
 Warm Regards, Erzsi

Sage 50 US

Sage 50 not opening due to Actian Zen

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