Returned a customer prepayment for a demo product, but instead of debiting customer deposits, we debited A/R for that customer.

Question

Returned a customer prepayment for a demo product, but instead of debiting customer deposits, we debited A/R for that customer. 2 year old invalid aging report for this customer. How to correct with GL entry & be able to affect that customer A/R?

bottomline · Accepted Answer

I am not quite following but if there is still a balance showing in the customer subledger, just write it off back against AR. Go into the Receive Money screen, select the customer and check off the transaction, then go to the Apply to Rev tab and enter the amount as a negative and edit the GL account in the row. If you don't see that go to Options/Global and uncheck the Hide GL Account in Accounts Receivable on the first tab. John@bottomline-acctg.com

Sage 50 US

Returned a customer prepayment for a demo product, but instead of debiting customer deposits, we debited A/R for that customer.

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