Hello Sheryl,

I am sorry you are having this issue but kind of glad to know that we are not the only ones. This issue only recently began for us after the latest and greatest update. For us (so far) it only happens under a single type of circumstance. I have one type of deposit where I select the invoice we are receiving against and also on the other tab "Apply to Revenues" I enter a negative number for a credit card fee we are charged against the deposit to make it come out correctly. So, I have the invoices selected and also line items on the revenues tab. Each time I tried to complete the transaction, it boots me out exactly like you have said. Also, there is a delay before you can see the deposit after you get logged back in. Refreshing does not seem to move it along.

Through trial and error, I have made it work in a very inconvenient way, but it does work most of the time. I first receive my deposited items on the "apply to invoices" tab WITHOUT my additional items on the "apply to revenues" tab. Then I print the receipt. At this point the deposit is incorrect and incomplete, but printing it assigns a RECEIPT NUMBER to it. Saving it only does not do that. Having that receipt number seems to be a key to not getting kicked out (most of the time). Then I go back and add my credit card charges (negative items) on the Apply To Revenues tab and reprint it or save it.

It is a very laborious way to do it. It works about 90 percent of the time and I can go on my merry way. No other type of deposit I do does that. If I find any other success or have an update to this I will post it. I hope something in what I have added sends you in the right direction to find a solution to your problem. I do not call Sage because they can NEVER help with anything that is odd. I spend hours with them trying and in the end they have no suggestions or answers. It is sad that they do not know their own program well. Good Luck and hopefully someone smarter than me will find us a real answer! Robin

Have you run  Data Verification?    It sounds like you have some kind of data corruption.  Does this happen in the Sample Company, Bellwether? 

 On the receipt window, you can enter your deposit ID.   Then when all receipts are entered, you can open that ID and print your deposit.

This just happened to me yesterday. It doesn't happen on single line deposits, but the ones when I use multiple multiple lines (like 15 lines in one deposit). Also, I never touch the print button, I only click save. then boom, kicked out and have to restart the program. and like you said, my deposit shows up as it should when I search for it after restarting. 

This is not data corruption so I would not run data verification, it is a bug in the program.  If you just stay on the Apply to Revenue tab and save the transaction it shouldn't shut down.  But if you go back to the Apply to invoice tab and save it will save but also shut down.  Also, once it is saved you can pull it back up and do whatever you want and it won't shut down so not sure why it happens when initially saving.  

Why not change the default to add the deposit ID to the receipt transaction?  Then you could add a CC after the date for credit card, CK for check deposit and VC for virtual check.

To make this change in your software, go to Options tab > Customer defaults >Pay Methods tab.  See below.

Shirley meant to say go into Maintain and then Default Information and then Customer Defaults. There you will find the Pay Methods settings that Shirley is referencing in her post above.

Tammi M. Ermerins ([email protected])

Certified Sage 50/Peachtree Accounting & Crystal Reports Consultant & Trainer

800-780-0700 / 954-961-0600, Visit Us on the Web at https://pcosupport.com