Deposit message - then get booted out

SUGGESTED

Often when we are posting (and then saving) a deposit, we will then get a message stating "This transaction has been changed, do you want to save it?" However, the deposit screen shows all the same info from the previous entry EXCEPT for the customer number.  When we click no or cancel, Sage will automatically close.  When we log back in, the initial deposit is there, the second deposit is not (as well it shouldn't be).  I got the same "error" code when entering an invoice last week - first time that has ever happened, but it also booted me right out of Sage and closed the program down.  Has anyone else had this issue, and if so - what did you have to do to correct it?  This has been an issue for over a year, and tech support cannot seem to find the solution.  (We have gotten a new computer, re installed Sage on the server, etc.)  When I check the audit log, it will show that we logged in to Sage, but does not show that we logged out when we are booted out.  Hoping someone has a solution for us! Thank you.

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  • SUGGESTED

    Have you run  Data Verification?    It sounds like you have some kind of data corruption.  Does this happen in the Sample Company, Bellwether? 

     On the receipt window, you can enter your deposit ID.   Then when all receipts are entered, you can open that ID and print your deposit.

    Kind regards,
    Shirley
    Shirley Byard, President | Sage 50 -MASTER Certified Consultant & Certified Trainer
    Best Business $trategies 
    Phone: 304-810-0027 | Fax: 304-217-2612
    Top selling Sage 50 reseller since 2011
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Reply
  • SUGGESTED

    Have you run  Data Verification?    It sounds like you have some kind of data corruption.  Does this happen in the Sample Company, Bellwether? 

     On the receipt window, you can enter your deposit ID.   Then when all receipts are entered, you can open that ID and print your deposit.

    Kind regards,
    Shirley
    Shirley Byard, President | Sage 50 -MASTER Certified Consultant & Certified Trainer
    Best Business $trategies 
    Phone: 304-810-0027 | Fax: 304-217-2612
    Top selling Sage 50 reseller since 2011
    SOFTWARE SOLUTIONS:Sage 50|act!  Forms:Checks,W-2's & More
    Software ADD-ONS:Timeclocks |Mfg |MS Office |Merchant Services |SalesTax|Payroll |Auto Entry|Backup|Shipping
    SERVICES: Data Repair| Onsite/Offsite Support| Real Time Training| Software Implementation & Data Conversions|Cloud Hosting| XLGL Reports| Purging|Year-End Date change|Bookkeeping
    Want more information about Sage 50? subscribe to our BLOG  
    Please visit our website BestBusinessStrategies.com & see our 100% Price Match Guarantee.
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