Sage 50 US not opening after fix Backup (G:) drive fix

Does anyone experience a problem opening Sage today (8/5/2026)?

On 8/4/2026 Sage got upgraded to 2026.01, then lost Backup drive and some users had issue with resolution that made it so tiny to see.

After talked to support, they fixed Backup drive problem next day morning. But now we have more serious problem that Sage 50 is not opening.

Probably when they change/fix the setting for Backup, they screw up the Sage 50 connection/settings.

Tried disconnect all session, restart VM, repair Windows App, none of them worked.

Talked to support again this morning, still not fixed. It's been 7 hours now. Maybe this problem started from last night, not sure.

Anyways here is the symptom: When you open folder of Userdata or Backup, opens no problem. But when you click on Sage 50 US, opens and trying to connect but stays that forever. If you click on "Show Detail" on the bottom, it stuck from login to remote (your login name and Welcome, or message with Preparing Windows??). Sometimes you get an error message, "This computer cannot connect to the remote resource because you do not have permission to this resource. Contact your network administrator for assistance."

I am not sure this problem is just our company or whole sage, not sure, that's why I am posting this.

Looks like this is not just me based on this: https://statusgator.com/services/sage/sage-50