Sage HR

Question

I'm setting up Sage HR for employees, for some reason employees didn't receive invite email to set up employee portal.

Erzsi_I · Answer

Hi Tabitha Vidrine , 
 Thanks for your post! If employees are not receiving the invite email to set up their employee portal, I recommend checking out this article that covers common issues: Employee can't log in to the Sage HR web portal . It provides steps to troubleshoot and resolve the problem, such as: 
 1. **Check Spam/Junk Folders**: Employees should check their spam or junk mail folders as the invite email might have been filtered there. 
 2. **Resend the Invitation**: Ensure that the invite was sent correctly. You can try resending the invite from Sage HR by navigating to the employee's profile and clicking the "Resend Invite" button. 
 3. **Email Address Accuracy**: Verify that the employee's email address is entered correctly in Sage HR. Any small errors could prevent the invite from being delivered. 
 4. **Firewall or Email Blocking**: Sometimes, company firewalls or email filters block external emails. Make sure your IT department whitelists Sage HR's email domain. 
 These steps should cover the most common reasons for employees not receiving their invite. 
 If this helps, please mark it as verified :) 
 Warm regards, Erzsi

Sage 50 US

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