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Dena Bray

Sage HR Payslip upload fail

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I keep getting an error message when I try to upload pay stubs.  I uploaded a batch of 33 stubs on 12/27/24 with no issues.  Due to some amounts owed being omitted when payroll was turned in for the 27th, I had to upload a second batch of 15 stubs on 12/28/24.  These will not upload.  The dates and amounts are not duplicated, so the system should not "view" them as duplicate checks.  I've troubleshot with everything I could find on the community hub (unchecked, saved, and rechecked the Sage HR option for each employee, re-saved each check individually, and deleted and rekeyed each check again).  Nothing has worked, and the stubs still won't upload.  What could be causing this issue to occur?  It is only for this one company.  The other company that utilizes Sage HR is working correctly. 

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  • 0

    I am noticing today when I go to upload payslips for this Friday's pay that it does not recognize any new payslips to be uploaded. Thinking something is up.  Although, I'm not getting any type of error message. I get the message "No paychecks to upload."

  • 0 in reply to AdamBev

    I finally figured out how to fix my issue!  I redownloaded and reinstalled the latest tax update, restarted my computer, chose to run Sage as administrator, and opened the Bellweather "dummy" company first.  I immediately closed it, and opened the company I was having issues with, and tried to upload the payslips.  Miraculously, it worked! 

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  • 0 in reply to AdamBev

    I finally figured out how to fix my issue!  I redownloaded and reinstalled the latest tax update, restarted my computer, chose to run Sage as administrator, and opened the Bellweather "dummy" company first.  I immediately closed it, and opened the company I was having issues with, and tried to upload the payslips.  Miraculously, it worked! 

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