Select Sage BusinessWorks as your product: There’s a lot of information in the knowledgebase and the best way to ensure you get the best and most relevant results is to start by choosing the Sage BusinessWorks product, then searching.

3-4 keywords: searches that have fewer than 4 words requires all words to appear in the solution. Searches over 4 words become less precise and can return solutions that are not as relevant. Do not use multiple sentences in your search.

Descriptive and specific: Just searching for “product help” is likely to give you far too many results. When searching for an error message or code, paste it into the search box for the easiest way to find answers.

Punctuation: The search doesn’t check your punctuation, so don’t worry about adding that to your search words.

Capitalization: UPPER or lower case; it doesn’t matter which you use, the results will be the same.