How do I request chargable support regarding error messages when closing the general ledger?

Question

When closing the G/L during the Journal Header section one of 2 error messages are received. One is a Btreve Error 2 and the other is Btreve Error 19. If I keep clicking the OK eventually the G/L close finishes.

Coleen Graber · Accepted Answer

Since these errors are occurring during the month end close, I would restore a backup prior to starting the close. In addition, if you also receiving a Btrieve status 2 error - that generally means damage to your data and you will need to restore a backup. If the Status 2 error has been occurring for awhile, you may need to restore an earlier backup. If you have any concerns with your data, I would recommend working with a support analyst. 
 Here are a few articles relating to the errors you mentioned: 
 *Error: "Btrieve Status 2. The Application encountered an I/O error" (20290) 
 *Error: "Btrieve status 19, dfg dbierr -syscurrup. Your system is corrupt" (34909) 
 *Month-end close or data rebuild does not finish successfully (18696) 
 *How to restore a backup (73033) 
 The errors you are receiving are too complex to troubleshoot in this forum and I recommend calling support to work directly with a support analyst 800-447-5700. 
 Sincerely, 
 Coleen

Sage BusinessWorks

How do I request chargable support regarding error messages when closing the general ledger?

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