Online Support Case has not been addressed

Question

Good Afternoon, 
 We currently have two open support cases in New status (both revolving around AR> Sales Tax), how long is support's turn around time? One of the cases is a recurrence from a case created 10 days ago. 
 Case Number: 8008312166

Carol Albaugh · Accepted Answer

Hello, 
 Our goal on portal tickets is to respond to your questions or support issues within one (1) business day. We know your questions are important and will always strive to respond as soon as possible The portal ticket you reference above 8008312166 was opened in the afternoon of 7/29 and we cancelled this ticket as a duplicate because we found another ticket that was opened by telephone support with the same question scheduled for callback appointment. We apologize for the inconvenience. Thank you.

Sage BusinessWorks

Online Support Case has not been addressed

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING