Upgrade from Businessworks 2020 to 2021

Question

We currently have Businessworks 2020 SP3 installed on our server. I see there is a BW 2021 version available. Is that something we can upgrade to as part of our annual package or are we required to purchase the 2021 upgrade?

Erzsi_I · Answer

Hi escopam , Thanks for reaching out. Looks like your email (tied to your Sage City profile) is also your login for the Sage Customer Portal and the Knowledgebase . Just refreshed your access and it looks set up for access to KB 106908 with the Sage BW version 2021 download that yes you have access to based on your active Sage Business Care plan ending 06/29/2021 on the account ending 400xxxx635. Note* selecting Login > &ldquo; Reset My Password&rdquo; will allow future password resets (Passwords expire every 180 days if you don't log in*). Once you're logged onto the Sage KB, visit the top right section "My Downloads" and then select Sage BusinessWorks for a shortcut to popular links and downloads. If you need further help with accessing downloads from here, please reach out to the team at customer.portal@sage.com. Hope this helps! Warm Regards, Erzsi

Coleen Graber · Answer

If you are on an active support plan, that includes all the available updates at no additional cost. So if you are on a currently support plan you can download and install V2021 and the appropriate service packs. Technically you want sp 1 install if you still need to print tax reports for your payroll module. Only install SP 2, if all your Payroll tax reports have been printed/processed for the year 2020 and you are ready to install the new tax tables. 
 Sincerely, 
 Coleen

Sage BusinessWorks

Upgrade from Businessworks 2020 to 2021

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING