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Direct Deposit Report showing same transaction multiple times

Lori Garrett
Solved
Posted By

We are using Sage BusinessWorks. Since the newest release of Version 2025, our Direct Deposit Preview Report is showing the same transactions multiple times. Why is this happening and how do we correct it? The actual direct deposit file seems to be correct.

  • 0

    We have found that the issue is coming in when an employee has more than one bank account in their direct deposit record. It is pulling the total gross pay and total net pay for each account rather than splitting it out based on the percentages shown. The payroll register is correct, and the GL is correct. It is just this Direct Deposit preview report that is not showing correctly, and the totals are not correct.

  • 0
    SUGGESTED

    In Sage BusinessWorks 2025, an issue has been reported where the Direct Deposit Preview report may display payroll checks multiple times if the employee has multiple distribution lines in Maintain Employees.  Please note that this is strictly a display issue affecting the preview report only—the NACHA file is generated correctly and remains unaffected.

    To resolve the display issue, please contact Sage Support via Live Chat to request a replacement of the report file. This update will correct the preview report and eliminate the duplicate entries.

    Please see enclosed article:

    Direct Deposit Preview report shows duplicate checks

    Sincerely,

    Coleen

  • 0

    I received the update from support for the files to correct the report and was asked to comment if that fixed the issue. It did not. The DD report still duplicates a couple of checks. However as advertised the underlying file does have the correct amount.

  • 0 in reply to stevenra
    SUGGESTED

    STEVEDNRA-

    I am sorry to hear you are still experiencing issues with the Direct Deposit report.  If the file provided by the support analyst replaced did not resolve the problem, I recommend reaching out to support to reopen your case.  You can connect with them via Live Chat, where a representative will be able to assist you with your report.

    Sincerely,

    Coleen

  • +1 in reply to stevenra
    verified answer

    STEVEDNRA-

    I am sorry to hear you are still experiencing issues with the Direct Deposit report.  If the file provided by the support analyst replaced did not resolve the problem, I recommend reaching out to support to reopen your case.  You can connect with them via Live Chat, where a representative will be able to assist you with your report.

    Sincerely,

    Coleen

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