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Direct Deposit Report showing same transaction multiple times

Lori Garrett
Solved
Posted By

We are using Sage BusinessWorks. Since the newest release of Version 2025, our Direct Deposit Preview Report is showing the same transactions multiple times. Why is this happening and how do we correct it? The actual direct deposit file seems to be correct.

  • 0

    We have found that the issue is coming in when an employee has more than one bank account in their direct deposit record. It is pulling the total gross pay and total net pay for each account rather than splitting it out based on the percentages shown. The payroll register is correct, and the GL is correct. It is just this Direct Deposit preview report that is not showing correctly, and the totals are not correct.

  • 0
    Suggested

    In Sage BusinessWorks 2025, an issue has been reported where the Direct Deposit Preview report may display payroll checks multiple times if the employee has multiple distribution lines in Maintain Employees.  Please note that this is strictly a display issue affecting the preview report only—the NACHA file is generated correctly and remains unaffected.

    To resolve the display issue, please contact Sage Support via Live Chat to request a replacement of the report file. This update will correct the preview report and eliminate the duplicate entries.

    Please see enclosed article:

    Direct Deposit Preview report shows duplicate checks

    Sincerely,

    Coleen

  • 0

    I received the update from support for the files to correct the report and was asked to comment if that fixed the issue. It did not. The DD report still duplicates a couple of checks. However as advertised the underlying file does have the correct amount.

  • 0 in reply to stevenra
    Suggested

    STEVEDNRA-

    I am sorry to hear you are still experiencing issues with the Direct Deposit report.  If the file provided by the support analyst replaced did not resolve the problem, I recommend reaching out to support to reopen your case.  You can connect with them via Live Chat, where a representative will be able to assist you with your report.

    Sincerely,

    Coleen

  • +1 in reply to stevenra
    Verified Answer

    STEVEDNRA-

    I am sorry to hear you are still experiencing issues with the Direct Deposit report.  If the file provided by the support analyst replaced did not resolve the problem, I recommend reaching out to support to reopen your case.  You can connect with them via Live Chat, where a representative will be able to assist you with your report.

    Sincerely,

    Coleen

  • 0

    I am a long time user of Sage Business Works.  I am getting a new computer.  This computer will be the main server.  We have 3 work stations.  I am using version 2024 SP10.  In the past I have had a computer company set up my new computer and transfer all the data over to it.  This time IT and myself are doing this. Do I just download Sage Business Works 2024 on the new computer and then download the SP10?  Then, to pull all the data into business works do I just use the backups that we have done for each company and then for the system?

  • 0 in reply to Jane Luthi

    Hello Jane,

    Thanks for contacting Sage.  Yes, your steps are correct.  Once you have installed the latest version (2025) on the new server, you will restore both the System and company backups on the server, then install the latest service pack 3.  Once you have updated the databases at the server, you will also need to uninstall and reinstall the client at each client workstation.  I recommend reaching out to support via Live Chat, where a representative will be able to assist you if you need further assistance.

    Thank you,

    Kelly

  • 0 in reply to kfiedler

    Thank you Kelly,

    I do have a further question about uninstall and reinstall the client at each workstation.  I tried to use live chat through the link in my business works portal.  It opens and then closes before I can input the required information.  I have cleared out my browser history and cookies.  Is there another way to access Live Chat? 

    Jane

  • 0 in reply to Jane Luthi
    Verified Answer

    Hi  ,

    You can use this link live chat and we will be happy to assist.  Also, I do see we have an open ticket for you regarding this issue. I have included a quick overview of the process for moving to a new server below.

    1. Backup system and each company on the old server
    2. Install current version on the new server
    3. Login MANAGER and no password
    4. Restore SYSTEM backup (forms, registration information and users)
    5. Install service pack
    6. Restore companies
    7. Update companies using Start, Programs, Database Update (if upgrading version)
    8. Uninstall client
    9. Install client pointing to the new server
    10. Install SP on the client

     For detailed instructions see moving to a new server.

    Thanks,
    Kim

*Community Hub is the new name for Sage City