Skip to content

x Want to ask a question or reply? Click here to join the group.
Options
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Replies 5 replies
  • Answers 2 answers
  • Subscribers 56 subscribers
  • Views 210 views
  • Users 0 members are here
Browse Forums
Announcements
85
topics
57
replies
General Discussion
878
topics
2k
replies

Direct Deposit Report showing same transaction multiple times

Lori Garrett
Solved
Posted By

We are using Sage BusinessWorks. Since the newest release of Version 2025, our Direct Deposit Preview Report is showing the same transactions multiple times. Why is this happening and how do we correct it? The actual direct deposit file seems to be correct.

Parents
  • 0

    I received the update from support for the files to correct the report and was asked to comment if that fixed the issue. It did not. The DD report still duplicates a couple of checks. However as advertised the underlying file does have the correct amount.

  • +1 in reply to stevenra
    verified answer

    STEVEDNRA-

    I am sorry to hear you are still experiencing issues with the Direct Deposit report.  If the file provided by the support analyst replaced did not resolve the problem, I recommend reaching out to support to reopen your case.  You can connect with them via Live Chat, where a representative will be able to assist you with your report.

    Sincerely,

    Coleen

Reply
  • +1 in reply to stevenra
    verified answer

    STEVEDNRA-

    I am sorry to hear you are still experiencing issues with the Direct Deposit report.  If the file provided by the support analyst replaced did not resolve the problem, I recommend reaching out to support to reopen your case.  You can connect with them via Live Chat, where a representative will be able to assist you with your report.

    Sincerely,

    Coleen

Children
No Data

*Community Hub is the new name for Sage City