We are new to Simple Time. Keep getting error message when trying to setup Azure in Database Administration. error message "AADAP FAILURE".
Apparently it's been an issue since Feb 13th. Any progress on resolving this issue?
We are new to Simple Time. Keep getting error message when trying to setup Azure in Database Administration. error message "AADAP FAILURE".
Apparently it's been an issue since Feb 13th. Any progress on resolving this issue?
Hi, we are also new to Sage 100 Contractor and trying to get the Simple Time App set up. I also can't get the Azure in Database Administration. Did you ever get it figured out? So far Sage Support has been no help. Simple Time App is 95% of the reason we decided to switch to Sage 100 Contractor.
Microsoft recently made some changes that are causing the scripts we use to set up AADAP to fail. For now, we have devised a manual method to bypass this, so you will need to contact Sage Support to set up an escalation call for a senior tech to do this for you. Our next release should have a fix for this.
Do I contact Sage Support thru chat or call?
Start with chat. You should be able to setup the call back with a chat representative.
That's great news thank you.
Sage can only call you. There is no phone number to call Sage support. I mention this because apparently there is someone out there pretending to be Sage and scamming clients for thousands of dollars claiming their data is corrupt when it isn't. In fact, in two instances the issue wasn't Sage at all but rather someone not remembering their password to the cloud hosted site.
So there is NO phone number for Sage support. Do not search the internet as that is how the client got scammed
Ugh! I just chatted with Sage Support and she told me there isn't a fix yet. Even a manual bypass as you mentioned. Very frustrating.
Hey, so I just got off the phone with support. (accessed support via the chat function in sage) They do in fact have a manual "hot fix" that resolves the issue. There is reportedly a team of Sage people working down a large list of effected users of new simple time users. They told me to expect a call in the next week or two. Otherwise, the next Sage update, sometime after the 15th of April is supposed to resolve the issue. Best of luck to ya!
Glad you got clarification on this, but to be clear there are no planned updates for April for Sage 100 Contractor.
Glad you got clarification on this, but to be clear there are no planned updates for April for Sage 100 Contractor.
Sometime after April 15th (tax day) is what the Sage help person told me. Sounds like Tiffani just gave an update below in regards to the issue and Sage's efforts to fix it. Thanks.
*Community Hub is the new name for Sage City