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Live Chat not working / need assistance

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Hello.  I am trying to use my live chat through the Sage 100 Contractor software.  It allows me to enter my name, reason for the chat, account number and email, but then just times out.  Nothing pops up, no error, nothing.  

I need assistance but have no way of getting it.  

I need to know if I can merge two job numbers together or transfer all costs from one job to another.  I have costs from 2023 that are in one job, but they need to be in a different one.