credit in accounts receivable

Question

How can I show the check written to customer to return an overpayment on his AR account? The AR is credit, and should be zero now.

Char DeLange · Answer

It's also in the online help. 
 Issuing refund checks to customers 
 Situations arise where you might have to issue a refund check to a customer. This process progresses through several windows and multiple steps. 
 You begin the process to issue a refund in 3-2 Receivable Invoices, then you work in 1-3 Journal Transactions, 1-1 Checks/ Bank Charges, and you complete the process in 3-2 Receivable Invoices. 
 Refunding a service receivables check uses a procedure similar to refunding an accounts receivable check. 
 To issue a refund check to a customer: 
 1 Open 3-2 Receivable Invoices, and create a type 2-Memo accounts receivable invoice. In 11-2 Service Receivables, create an invoice with a status of 1-Open. How? 
 2 In the Invoice# box, enter 0000. 
 3 In the grid, in the Quantity column, type 1. 
 4 In the grid in the Price column, type the amount of the refund. 
 5 In the grid, use your checking account as the offsetting account. 
 Important! You must use transaction number 0000 in order to print the check. If you have recorded other journal transactions with the 0000 number and they are still in an open status, they will also print when you print the check. 
 6 From the File menu, select Save. 
 7 From the File menu, select Recall. 
 8 Click Go to Transaction to open the 1-3 Journal Transactions window for this invoice. 
 9 In the Payee box, enter the name of the customer. 
 10 From the File menu, select Save. 
 11 Open 1-1 Checks/Bank Charges. 
 12 From the File menu, select Print. 
 13 From the drop-down list in the first field on the first line, choose the appropriate report form. 
 14 In the blank field on the Account line, enter the appropriate checking account number. 
 Tip: If you need a list of accounts, double-click in the blank field. 
 15 From the File menu, choose Print. 
 16 Verify that the check number and date are correct, and then click OK to print the check. 
 17 Open 3-2 Receivable Invoices, change the number in the Invoice# box to match the printed check number. 
 Note: In 11-2 Service Receivables, you cannot change the Invoice #. 
 18 Create a credit to apply to the invoice created in step 1.

Sage Construction & Real Estate

credit in accounts receivable

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING