We recently upgraded to Sage 18.2 and have noticed a significant delay using Sage Desktop. Clicking on an application can take 5-10 seconds to respond and open the menu. Additionally, particularly in AP, clicking on Tasks takes an additional 5-10 seconds to expand the tasks menu. This behavior is not present when using the application directly or using the old TS-Main. It also does not occur when using Favorites. As a workaround, I have set up several of my users with Favorites. However, I'd like to get this issue with Sage Desktop recognized and corrected with a hotfix.
I have confirmed that my server exceeds the minimum requirements for Sage. I also have confirmed this to be an issue for other users of Sage 18.1 and 18.2 (the company that hosts my server reached out to several on premises and hosted users and found this behavior on their installs as well).
Here are two links to the problem I am describing:
Company 1 (18.1)
Company 2 (18.2)
I have spoken with Sage support several times and am having a difficult time getting this recognized as an actual problem. They initially wanted to blame the hardware/server environment until I showed them the links above. They have pointed me to all the various articles in the knowledgebase for troubleshooting performance and I have verified that they do not correct the issue.
Has anyone else experienced this and found a solution?
