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Service Management: Work Order/Invoice credit

Posted By JIMCOR over 10 years ago

How do you credit an invoice in Service Management after it has been billed for in full and closed out?

Jessica Ruiz

Accounting Dept.

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0 wshi over 10 years ago

Hey Jessica! Just to clarify, were you looking for an AP or an AR invoice credit?
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0 JIMCOR over 10 years ago in reply to wshi

A/R invoice credit
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0 wshi over 10 years ago in reply to JIMCOR

Thanks for that information Jessica! Typically we recommend voiding the invoice in AR so you can edit the work order in SM. You can find the instructions on our knowledgebase and pick the option that best suits your needs. Log into the Sage portal and click on this link Article 19249.
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0 wshi over 10 years ago in reply to JIMCOR

Thanks for that information Jessica! Typically we recommend voiding the invoice in AR so you can edit the work order in SM. You can find the instructions on our knowledgebase and pick the option that best suits your needs. Log into the Sage portal and click on this link Article 19249.
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Service Management: Work Order/Invoice credit

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