Billing

Question

I see an invoice in the inquiry, but yet I can't find it anywhere else, it is not showing in AR, but it is showing up on a different report and I need to delete it. When I go into billing, it doesn't show the amount as being previously billed. I've posted, and posted...

Jesse Gordon · Answer

Hi Brendavb! 
 When an invoice is generated in Billing, the records exist in the Unbilled file. When that invoice is posted, the records move to the Billed file and are also created in Accounts Receivable. 
 If the invoice is then voided, depending on your settings you may still see the invoice in Billing in the Billed file, but not in Accounts Receivable. 
 In Accounts Receivable, you can go to Inquiry, Activity, By Customer. Select the Activity and Active files, then select the customer. If you see the invoice there, see if the status says "Voided." 
 If not, which report shows the invoice and which files are you selecting when running the report? 
 Thanks!

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