• Back Up - User.frm

    In the 'files to backup' instructions, every module says to include the 'User.frm (in the Formula folder).' We do not have a 'Formula' folder. I have done a filename search for user.frm in our entire live data folder but no results were returned. Where…
  • current file deleted by accident

    Someone deleted our current GL and JC file last night. How do we resolve without losing what work was done today?
  • Restore from a backup to a new company

    I have a need to restore a backup from the end of 2021 into a new company in Sage 300 CRE. What would the process be to do that, without effecting the current production company. thanks v
  • Backup best practices

    We are using System Administrator to do scheduled, nightly backups of Sage 300 CRE. However, they are failing intermittently, seemingly because some people forget to close Sage applications on their desktops every night. As I'm sure any IT professional…
  • Open Closed Contracts Module

    I accidentally closed our contracts module twice, rolling it forward two months rather than one. How can I reopen the contracts module?
  • Backup Questions

    I am trying to determine the best possible backup solutions for Sage 300 CRE. Is it possible to restore single Sage files from a Microsoft Shadow Copy? If so, what is the correct way to do that without disrupting the database? Is it possible to…
  • Creating a Backup - Curious on a few things.

    I'm not able to create full image backup of my sage machine, so I'm planning on recreating it in another server. The issue being, when I open up System Administrator and I click my company folder, it says, "You have not selected all of your company folders…
  • Inactivate Employees or Close Jobs

    Hello! Is there any way to inactivate terminated employees or get them to stop pulling into reports- same question applies to closing jobs? Currently we are archiving terminated employees (and jobs) to a separate data folder as they will pull into reports…
  • I mistakenly upgraded all of my files from 9.8 to 13.1. Having a problem with some files being recognized by software

    I mistakenly upgraded all of my files from 9.8 to 13.1. In the process, a number of files could not be "renamed" and thus did not upgrade. I am unable to access job cost records and unable to process payments in Accounts Payable. The File Doctor report…
  • Ts.ctl file in use during backup vs 17.1.8

    Here's a new problem after installing 17.1.8 update (not a problem with 17.1.7): Common Tasks - Tools - File Tools - Backup The "ts.ctl" file is in use when we try to use file tools to backup our data. The knowledgebase leads you to various methods…
  • In System Administrator - Automatic backup fails

    I am curious if anyone else is having issues with the Automatic Backup Feature failing in the System Administrator. I can backup manually just fine, but the auto backup gives me this error: 2018-12-25 20:00:00 Starting backup 2018-12-25 20:00:15 Folder…
  • Deleting Printouts

    Can I delete printouts? Will this effect anything or cause loss of data? Is this a data file or simply an entry report for printing?
  • Retrieving Data

    Is there a way to retrieve data if server that Sage (Timberlime) was on was hit with Ransomware?
  • How can I restore my Current.prt file from a Seagate backup utility?

    Somehow our Current.prt file was deleted and a new one was created when we processed a payroll on January 10, 2018. Now the Current.prt file contains only the data from that payroll. We use the File Tools>Copy function to back up our transaction and master…
  • Looking for a PRACTICAL, automated way of logging users out in preparation for taking backups

    I am hoping to find a way to safely log users out of Sage in order to prepare my server for daily backups. Everything I have read so far seems to depend on the users taking the initiative to log out of their applications at the end of the day, and then…
  • Looking for a PRACTICAL, automated way of logging users out in preparation for taking backups

    I am hoping to find a way to safely log users out of Sage in order to prepare my server for daily backups. Everything I have read so far seems to depend on the users taking the initiative to log out of their applications at the end of the day, and then…
  • Log Viewer archiving

    My log viewer file has grown quite enormous over the years. I can see that it is possible to archive it to an xml file but I cannot seem to find a way to delete the archived entries. Any help would be appreciated.
  • Pervasive SQL VSS Writer error

    We are getting periodic errors with our backup software, that may be caused by the "Pervasive.SQL" VSS Writer. What causes this error and is this a cause for concern? Sage and Pervasive are contained within virtualized Hyper-V servers that Acronis backs…
  • Users in Sage while moving/archiving files

    Does anyone know if when moving files, should all other users be out of Sage? For example, we recently moved some of our payroll files from Current to History. During that time we had everyone stay out of Sage. In that situation would it be okay for the…
  • Backup users & user roles.

    Hello. We would like to take a backup of all our 300 CRE users & user-roles. What folder(s) do we backup in order to do this? is there anything to watch out for when doing a restore of this data?Thanks.
  • Accidental deletion of meeting minutes?

    One of our employees accidentally deleted some meeting minutes. There was only one set. Had anyone ever had any luck in recovering minutes? She created them several days ago so we do have a nightly backup of our files... but is there anyway to extract…
  • BACK UP PROCESS

    HI, Can someone please tell me how I can back up my files and open the next period. SAGE CONSTRUCT AND REAL ESTATE. Thanks
  • Are You Prepared for Loss of Data?

    Catastrophes and accidents can happen in the course of daily business, resulting in the need to restore your data. As you wrap things up for another year, it's a good idea to review your current backup policy and procedures. How often you backup your…
  • CP5 Error DiskFull for Zip.Add

    Hello, I am new here, but am working at a company that uses Sage products. Our payroll person is trying to backup the payroll, and for the last 3 weeks, she has gotten this message: Ready to backup 257 files to File\Location Executing Operation…
  • Hyper-V 2012 R2 Generation 2 VM

    I have migrated a 9.8U11 W2003 SP1 to 14.1 Windows 2012 R2 Generation 2 Virtual Machine. All seems to work fine except the VM is crashing intermittently when doing backups of the company file. I use FileTools on the virtual server to back up the company…