It’s easier than ever to submit a support ticket in our updated Sage Customer Portal.
With an active service plan, you and other named contacts can create and check support tickets online. This gives you the flexibility to reach our support experts whenever you need – no phone calls or chats required.
Get started in three steps:
- Log in to the Sage Customer Portal.
- Select Support ticket.
- Select Create your ticket.
You can also review and update tickets and reopen any support tickets closed within the last 14 days.
To help ensure a smooth support experience, we recommend reviewing your contact information in the Customer Portal. Confirming your authorized contacts, callback numbers, and email addresses helps us reach the right person quickly if follow‑up is needed.
Support is provided to authorized contacts listed on your account. Keeping this information up to date helps avoid delays when you need assistance.
That’s not all. You can create support tickets for more than just technical questions. If you have a billing question you can now create a support ticket for that, too. When you create your new ticket, choose these options:
- Account profile for the Ticket Reason
- Billing and payment for the Sub Reason
- Sage account details for your application
Refer to our Create or view Sage support tickets online guide for more detailed steps on submitting support tickets via the Sage Customer Portal.
Visit Sage.com/Resources for quick access to more support options like Sage Knowledgebase and Sage University.