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dhalpin

Chat/Support unavailable

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Is anyone else having issues getting the chat support to work? It says they are open at 9am ET but I keep getting a message having trouble connecting to Pegg and to contact my administrator. I need a reset password to deactivate a workstation this morning. Is there another way to do this?

  • 0

    Hi  ,

    Thanks for reaching out. Did you ever find an answer for this issue? We haven't had any reports of issues with the chat support this morning. If you're still having trouble, we can try to point you in the right direction or suggest some resources or next steps.

    Warm Regards,
    Erzsi

  • 0 in reply to Erzsi_I

    Yes I'm still not able to use chat. This is what I receive.

    A new message has been received

    Hi, I’m your Sage virtual assistant here to help you find answers as quickly as possible. If we can’t resolve your issue together, no worries! I’ll connect you to a live agent.

    Select a topic, or type your question below to get started.

    reset password
    A new message has been received

    Looking to reset or change a password? I can help!

    Select the type of password you need assistance with below or type a short sentence.

    I need to reset deactivations
    A new message has been received

    I see that you need today's seat count reset code. Let me get you to a chat analyst.

    A new message has been received

    Our Sage Fixed Assets agents are available Monday through Friday, 9:00am to 8:00 pm Eastern Time. 

    A new message has been received

    Would you like me to connect you with one of our agents?

    Yes
    A new message has been received

    At this time, our chat team is not available. I invite you to return during business hours.

    Around the clock, you can search Community Hub's online knowledgebase and forums. If you log in, you can download software and open a support ticket.

  • 0 in reply to dhalpin
    SUGGESTED

    It was working this am for me.

*Community Hub is the new name for Sage City