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fixed assets freezes when I add a date and run the report

NENITA MASTERS
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Cant even close Sage once it freezes for the date add on tax credit. I am running version 2023.1 and all fees are paid.

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  • 0
    SUGGESTED

     Hi Nenita,

    Thanks for reaching out —Here are a few things you can try that often resolve freezing or hanging issues in Sage Fixed Assets:

    1. Confirm how the report date is being entered

    If the date entered falls outside the current reporting or depreciation period, Sage may hang while recalculating values.

    For reference, see:  How to run a report for a past or future period

    Try entering the date in MM/DD/YYYY format and ensure the date aligns with the asset’s depreciation period.

    2. Check for damaged or incomplete data

    If the freeze happens only with certain assets or reports, it may indicate data issues. A corrupted record or incomplete value can cause the report engine to hang.

    Related article:  Error: “Failed to retrieve data from the database” when running reports

    3. Check for environmental issues

    Freezing during report generation can also be caused by:

    • Insufficient Windows permissions
    • Antivirus scanning the database files
    • Network interruptions
    • A stuck reporting process

    Similar troubleshooting applies here:  Custom import hangs on Step 6

    4. Test report access from Utilities

    If Utility reports also freeze or show errors, this may indicate an environmental or permissions issue.

    See: Error: “Unhandled exception has occurred” when accessing Utility reports

    5. If Sage completely freezes and will not close

    This can indicate:

    • A damaged or corrupt report template
    • A registry or cache issue
    • A permissions problem affecting the reporting engine
    • A deeper problem with the database

    At this stage, it may require direct assistance from Sage Fixed Assets Support.

    Next steps:
    If the issue continues after trying the above steps, I recommend contacting Sage Support so they can review your report configuration and database directly.

    Please let us know what you find — we’re happy to help further!

Reply
  • 0
    SUGGESTED

     Hi Nenita,

    Thanks for reaching out —Here are a few things you can try that often resolve freezing or hanging issues in Sage Fixed Assets:

    1. Confirm how the report date is being entered

    If the date entered falls outside the current reporting or depreciation period, Sage may hang while recalculating values.

    For reference, see:  How to run a report for a past or future period

    Try entering the date in MM/DD/YYYY format and ensure the date aligns with the asset’s depreciation period.

    2. Check for damaged or incomplete data

    If the freeze happens only with certain assets or reports, it may indicate data issues. A corrupted record or incomplete value can cause the report engine to hang.

    Related article:  Error: “Failed to retrieve data from the database” when running reports

    3. Check for environmental issues

    Freezing during report generation can also be caused by:

    • Insufficient Windows permissions
    • Antivirus scanning the database files
    • Network interruptions
    • A stuck reporting process

    Similar troubleshooting applies here:  Custom import hangs on Step 6

    4. Test report access from Utilities

    If Utility reports also freeze or show errors, this may indicate an environmental or permissions issue.

    See: Error: “Unhandled exception has occurred” when accessing Utility reports

    5. If Sage completely freezes and will not close

    This can indicate:

    • A damaged or corrupt report template
    • A registry or cache issue
    • A permissions problem affecting the reporting engine
    • A deeper problem with the database

    At this stage, it may require direct assistance from Sage Fixed Assets Support.

    Next steps:
    If the issue continues after trying the above steps, I recommend contacting Sage Support so they can review your report configuration and database directly.

    Please let us know what you find — we’re happy to help further!

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