Trouble with account ID during registration

Question

Hello, my Sage 50 2019 student version is asking for my account ID, i did all of the registrations and have the serial and activation code but still do not have my account ID. what could I possibly do? 
 
 I contacted customer service and they simply told me to email sage education but I need an solution ASAP for my classes are continuing and I do not want be behind on anything 
 From what I understand, my free trial ended and is now asking for me to buy it. Could anyone help?

Erzsi_I · Answer

Hi Balkirat Singh , Please see the below: 
 Why are my activation codes invalid ? 
 Please double check the version (2015, 2016, 2017, 2018, 2019, 2020) of Sage that you have installed, and the codes that you received upon registration. Chances are that they do not match. 
 Return to the registration page , and see Step 3, make sure to select the exact product that you have installed for a new set of codes that will work. Make sure to enter only capital letters, any 0s are zeros. 
 
 How to activate the student version? 
 The Student version ha s no Account ID , so if you encounter a field requiring this number during product activation then you've installed the regular version instead of the student version. You&rsquo;ll need to run the clean-up tool then reinstall the product. The instructions for this are at the link: Getting started with the student version of Sage 50 CA 
 
 Hope this helps clarify things for you! Warm Regards, Erzsi

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