Sage 50 2019 Student version issues

Question

I am a teacher whose student is having issues activating Sage. It keeps asking for an ID number. I know Sage was having issues so they provided generic codes, and those worked, but now this is popping up. 
 Anyone encounter this?

Erzsi_I · Answer

Hello Shannon Arsenault , Thank you for reaching out, apologies for the delay. Hopefully you were able to get in touch with the install team. Please note that: 
 
 The Student version has no Account ID, so if you encounter a field requiring this number during product activation then you've installed the regular version instead of the student version. You&rsquo;ll need to run the clean-up tool then reinstall the product. Be sure to input the serial number emailed to you when asked during the install. More instructions for this are at the link: Getting started with the student version of Sage 50 CA 
 Note : Enter your name as the company name

The below images highlight what you should / should not see.

Hope this helps! Warm Regards, Erzsi

Students

Sage 50 2019 Student version issues

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