Hi emily hebert ,

Thanks for reaching out! The error message you're seeing could indicate an issue with the user role or software configuration. Here are some steps you can try to resolve it:

1. Verify Email and Password
   Double-check that the email and password fields are not left blank and match what you’ve registered in the system.

2. Check for Corrupt User Roles
   If the role associated with your user is corrupt, you can create a new role. Follow the steps in this guide: Create a New Role in Sage. Assign the new role to your user and try again.

3. Repair or Reinstall Software
   If creating a new role doesn't work, the issue may lie with the software installation. You can use the uninstall utility detailed in this article to cleanly remove and reinstall Sage: Uninstall Sage Software Utility.

Let us know if these steps resolve the issue or if you need additional assistance.

Warm Regards,
Erzsi

If this helps, please mark it as verified :)