the user input email or password cant be blank

Question

Im trying to open sage with my company file and when I press proceed I'm getting an error message that says the user input email or password cant be blank. how do I fix this

Erzsi_I · Answer

Hi emily hebert , 
 Thanks for reaching out! The error message you're seeing could indicate an issue with the user role or software configuration. Here are some steps you can try to resolve it:

Verify Email and Password Double-check that the email and password fields are not left blank and match what you&rsquo;ve registered in the system.

Check for Corrupt User Roles If the role associated with your user is corrupt, you can create a new role. Follow the steps in this guide: Create a New Role in Sage . Assign the new role to your user and try again.

Repair or Reinstall Software If creating a new role doesn't work, the issue may lie with the software installation. You can use the uninstall utility detailed in this article to cleanly remove and reinstall Sage: Uninstall Sage Software Utility .

Let us know if these steps resolve the issue or if you need additional assistance. 
 Warm Regards, Erzsi 
 If this helps, please mark it as verified :)

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