invoice does not reflect payment

Question

Hi, I am on 2018 and realized Sage is not supporting this anymore. I was wondering if anyone would be able to HELP me. I am generating invoices and KNOW there are payments however, the invoice does not reflect payment and the balance. -_- 
 
 I have regenerate the bill since sometimes it will capture it after that fact. However I am coming across more and more matters which does not capture the payment. I do a data validation and rerun....not changes. Could anyone help??? Thanks in advance

Caren2 · Answer

I can think of two possibilities. 1. You are using a bill layout that doesn&rsquo;t show payments. If some bills show payments and others don&rsquo;t you can look at client information and see what bill layout is used. 2. the date of the payments. When in generate bills click on options. There&rsquo;s a choice of whether AR payments should obey the same filter as slips. So if you have the box checked and you set a slip date range, any payments before or after the dates will not show on the bill or the balance.

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invoice does not reflect payment

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