Bill stuck in Proof Stage and wont show up on future bills. Already did Data Verification and nothing showed.

Question

I have a client that's billing from November 2, 2020 is stuck in "Proof" stage. I doesn't show up on the screen when I go to run off other client bills. It only shows up when I go to Billing Assistance and the Bills. I can check mark this particular bill, but can't do anything with it. How can I get it out of Proof stage? We have new bills that need to be run today and sent out and it needs the last billing reflected.

Caren2 · Answer

I would make a backup and run a database verification with only look for errors checked. If it shows errors, that would give the next step which is probably to repair validation errors but can't be sure without knowing the errors. Would also help to know what version of Timeslips. You might want to get a certified consultant like me, or others on this board, to help.

Nancy Duhon · Answer

Make a backup first. 
 From the topmost menus, Bills, Approve or Clear Bills, find the client on the Proof Stage list (is this last month's bill? should it be approved?, if not), check the box next to their name and use the Clear button. Do not put it in Revision Stage, just clear it completely. 
 Nancy Duhon, Esq. Duhon Technology Solutions, LLC Master Certified Consultant for Sage Timeslips LawPay Partnered Consultant Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions. 404-325-9779 duhon@duhon.biz

Sage Timeslips

Bill stuck in Proof Stage and wont show up on future bills. Already did Data Verification and nothing showed.

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