We are a small accounting firm. During tax season we created a client account to use as a clearing house account. At some point, some billing time was entered twice then credits were entered and applied. Now when I run a pre-bill worksheet it's showing a balance due. The A/R with running balances shows a credit balance and the a/r transaction listing shows unapplied credits. when I go to Enter a payment, the balance due that shows up on the pre-bill worksheet isn't there, it's showing the credit balance.
How do I apply those unapplied credits to the open balance? I've tried from the a/r transaction listing screen, but that doesn't work.
Thanks so much for any help!!
amy
