A/R Report discrepancy

Question

I'm using 2022 version. For one client the A/R report shows a balance due which we know is not correct - yet the individual payments/receivables reports shows paid in full. Unfortunately, a past due statement was sent to the client who was not happy. Anyone else have that problem - or know of a fix?

RogerS · Accepted Answer

Hi Lesli Gilmore 
 First, I would suggest being that you are using Premium, that you use your support plan and reach out to LIVE CHAT and get assistance directly from Sage Timeslips support analysts in real-time. 
 Timeslips does have the ability to correct balance issues internally using the Data Verification system. You can find that info here on our Knowledgebase as well. 
 Let us know in chat if you need anything else.

RogerS · Answer

That issue is different and should be corrected automatically by tunning Timeslips Administrator and the Data Verification there. Repairing the INVOICES area will correct those incorrectly marked invoices quickly.

Sage Timeslips

A/R Report discrepancy

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