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Delete payment with refund or transfer assigned to it

Cinderella Smith
Solved
Posted By

I'm trying to delete a payment. Every time I hit the delete button, an error message pops up

I can't find any related refund or transfer. 

What should I do?

Parents
  • +1
    verified answer

    Thank you for your inquiry,  

    If you are still receiving this error, you would want to go to Transactions to select Accounts Receivables to View By Client, locate the Client, make sure Selection Filters are cleared, and set to None. Once you do that, you may look for the REF transaction and delete it. If it has a yellow envelope on it, you would need to be able to undo that bill to delete it. If you need further assistance and have a valid support plan, you may join our Live Chat support for assistance.

    D’Wan Sophia Harvey

    Technical Support Specialist

     Sage.com | Twitter | Instagram | Facebook | YouTube | LinkedIn | Community

         

    "Success is not just about what you accomplish in your life; it’s about what you inspire others to do."

          – Anonymous

Reply
  • +1
    verified answer

    Thank you for your inquiry,  

    If you are still receiving this error, you would want to go to Transactions to select Accounts Receivables to View By Client, locate the Client, make sure Selection Filters are cleared, and set to None. Once you do that, you may look for the REF transaction and delete it. If it has a yellow envelope on it, you would need to be able to undo that bill to delete it. If you need further assistance and have a valid support plan, you may join our Live Chat support for assistance.

    D’Wan Sophia Harvey

    Technical Support Specialist

     Sage.com | Twitter | Instagram | Facebook | YouTube | LinkedIn | Community

         

    "Success is not just about what you accomplish in your life; it’s about what you inspire others to do."

          – Anonymous

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