This looks like a Timeslips Premium question, not a Timeslips Anywhere question, so I will ask Erzsi_I to move this thread to that Discussion group.

Usually, it is an issue with having received the payment but not having it apply correctly to the invoice, but your snip somewhat negates that. You could try finding the payment, opening it up, unapplying it to the invoice, clicking the option in the lower left to have it apply to a future invoice, then save that edit. Then open it back up again and reapply it to the invoice and save again. That 'might' be enough to jiggle it marked paid.

If that does not work, I would:

1) Get everyone else out and make a backup. Because if this does not help, you will want to restore your backup.

2) From the topmost menus, choose, File, then Data Verification.

3: On the resulting window, choose to check the A/R balance on ONLY the affected client. (This is NOT a situation where you want to run this against all your accounts.) You want to just have it Look for Errors the first time and see what it says.

4) If it says something like this balance needs to be rebuilt, then run the Data Verification again, but choose the Automatically Repair Any Errors Found option this time. After it is finished, see if that fixes the issue with the open A/R report, or if any of the payments for that invoice need to be reapplied.

If it works, party on. If it does not restore and come back with your results.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
Co-Author of "The E-Billing Process Using Sage Timeslips©" available here: www.certifiedresourcesnetwork.com/
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