Have been trying to access new Timeslips Anywhere Account impossible

Question

I am using Timeslips Anywhere. We have an old credit card on file and our Timeslips Anywhere account was deactivated (no notice for either old card or account deactivation.) Payment was made, a new account was set up and now I am unable to login. I keep getting the message the account has been deactivated. I am directed to the Chat, called and was told to use Chat and it says our account is active. I am using the anywhere.sagetimeslips.com to login. Does anyone know how to help?

Patricia Mysliwski · Accepted Answer

After 8 days of being bounced back to the chat&rdquo; on line help which didn&rsquo;t help at all. Non existent tech numbers and no responses I went to AI in desperation. The answer was this is common and that the account did not match the billing account and that the billing department had to update our a. Point to the new number. AI also added &ldquo;this can take a while&rdquo;. I contacted the Sage sales person who sold us Sage Timeslips Anywhere to tell a tech person who he may be able to get a response from to tell the billing department to update their database to reflect our new account. Following is a heads up. Sage&rsquo;s invoices do not show a previous outstanding balance. If you are on auto pay, when card used expires, make sure number is updated. Sages invoices do not reflect any outstanding balances due and you will have account closed

Sophia Harvey · Answer

Hi Patricia, 
 Thank you for your inquiry. 
 If this Sage Timeslips Anywhere issue has not been resolved, please email TimeslipsGo@sage.com . There may be a simple setting in the User Management portal that has to be selected. 
 D&rsquo;Wan Sophia Harvey 
 Senior Technical Support Specialist 
 Sage.com | Twitter | Instagram | Facebook | YouTube | LinkedIn | Community 
 
 "Success is not just about what you accomplish in your life; it&rsquo;s about what you inspire others to do." 
 &ndash; Anonymous

Sage Timeslips

Have been trying to access new Timeslips Anywhere Account impossible

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