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Have been trying to access new Timeslips Anywhere Account impossible

Patricia M
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I am using Timeslips Anywhere.  We have an old credit card on file and our Timeslips Anywhere account was deactivated (no notice for either old card or account deactivation.)  Payment was made, a new account was set up and now I am unable to login.  I keep getting the message the account has been deactivated.  I am directed to the Chat, called and was told to use Chat and it says our account is active.  I am using the anywhere.sagetimeslips.com to login.  Does anyone know how to help?

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  • +1
    Verified Answer

    After 8 days of being bounced back to the chat” on line help which didn’t help at all. Non existent tech numbers and no responses I went to AI in desperation. The answer was this is common and that the account did not match the billing account and that the billing department had to update our a. Point to the new number. AI also added “this can take a while”. I contacted the Sage sales person who sold us Sage Timeslips Anywhere to tell a tech person who he may be able to get a response from to tell the billing department to update their database to reflect our new account. Following is a heads up. Sage’s invoices do not show a previous outstanding balance. If you are on auto pay, when card used expires, make sure number is updated. Sages invoices do not reflect any outstanding balances due and you will have account closed

  • 0 in reply to Patricia Mysliwski

      Wow, that does sound like an excessive amount of effort needed to get it going. But kudos to you for sticking with it, getting it resolved and coming back to post your experience! Those are some Rock Star troubleshooting skills right there!

    Hopefully your contribution can help the next person who finds themselves in that situation. 

    Thank you so much for contributing to the community. 

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    Co-Author of "The E-Billing Process Using Sage Timeslips©" available here: www.certifiedresourcesnetwork.com/
    LawPay Partnered Consultant
    MyCase Consultant
    404-325-9779
    [email protected]

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  • 0 in reply to Patricia Mysliwski

      Wow, that does sound like an excessive amount of effort needed to get it going. But kudos to you for sticking with it, getting it resolved and coming back to post your experience! Those are some Rock Star troubleshooting skills right there!

    Hopefully your contribution can help the next person who finds themselves in that situation. 

    Thank you so much for contributing to the community. 

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    Co-Author of "The E-Billing Process Using Sage Timeslips©" available here: www.certifiedresourcesnetwork.com/
    LawPay Partnered Consultant
    MyCase Consultant
    404-325-9779
    [email protected]

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