Hello Everyone,

We want to provide an update regarding the recent Outlook email functionality issue that may have impacted some Sage Timeslips users, particularly when sending emails (such as bills or statements) through Outlook.

Current Status

Microsoft has released an update that resolves this issue for many affected users.

Fix Details

• Version: 2604
• Build: 19929.20172

Customers with automatic updates enabled should receive the fix by simply closing and reopening Outlook.

What Timeslips Users Should Do

If you or your clients are still experiencing issues when sending emails from Timeslips via Outlook:

1. Verify the installed Microsoft Office version/build
2. Update to Version 2604 (or later)
3. Restart Outlook before testing email functionality again in Timeslips

If the issue persists after updating, continue standard troubleshooting and log a support case as needed.

Important Notes

• This issue primarily affects emails associated with multiple aliases
• Some customers may have seen partial improvement from a previous Microsoft update
• We are still seeing ongoing reports in certain cases

Next Steps from Microsoft

Microsoft has confirmed they have identified the root cause and are working on a more comprehensive fix, expected in:

• Upcoming Version: 2605
• Release Date: To be announced

Additional Resources

For more details, refer to Microsoft’s official release notes:
learn.microsoft.com/.../current-channel

We’re Here to Help

Please continue to monitor for any remaining issues when sending emails from Timeslips. If problems persist after updating, escalate through the appropriate support channels so we can assist further.

Thank you for your patience and for being part of the Sage Timeslips community.