Schedule Syracuse database backup

Step-by-step guide to back up the MongoDB Syracuse database with mongodump, batch scripting, verification, and Windows Task Scheduler—so you’re covered before any upgrade or change.

Read the how-to

Why are classic functions looking for files in X3_PUB from the runtime path?

Fixes a common post-migration quirk where classic functions search the wrong folder. Root cause and remedy for missing .users/.passwd files and folder copying steps.

Troubleshoot the issue

How valuation works with serialized inventory in Sage X3 ERP

Clear, practical walk-through of serialized inventory valuation when using FIFO—example transactions and resulting cost layers to demystify the math.

See the example

Capture default dimensions from Work Order auto-generated by PJM

How to leverage the MFIAUT default dimension so dimensions flow correctly into auto-generated WOs via Enterprise Planning.

Follow the steps

How to increase timeout value for GraphQL API

Running large mutations/queries? Increase timeLimitInSeconds in xtrem-config.yml and restart services to prevent timeouts during high-volume operations.

Configuration guide

What to do when Back-to-back order dimensions are not flowed from Sales Order?

Diagnose and resolve missing dimension flow for B2B orders using default dimension code POW; understand limitations vs. PJM-generated WOs.

Read the fix

New: X3 Services & X3 Builder 54.0.63 hotfix for 2025 R1 (12.0.37)

Patch file for Sage X3 Services and X3 Services Dev Studio (X3 Builder) version 54.0.63, compatible with 2025 R1 (12.0.37). Includes download and installation notes.

Get the hotfix

Have a topic you’d like covered?

Reply with your suggestions or questions, and we’ll include them in a future Sage X3 Support Bulletin.