Dear Sage X3 Customers,
We would like to inform you of an important compatibility issue identified with the upcoming release of Google Chrome (Chromium) version 144.
During our internal validation, we identified that Chromium 144 affects certain action-menu buttons in Sage X3, rendering them unusable when operating on Syracuse versions 12.22 and earlier.
This behaviour does not occur on Syracuse 12.23, where the interface works as expected. Hotfixes for maintained versions are currently in development, and upgrading Syracuse ensures immediate stability.
Affected Versions
• Syracuse 12.22 and prior → Action-menu buttons may stop working when using Chromium-based browsers 144
• Syracuse 12.23 and above → No issues observed during internal testing
Recommended Actions
To ensure business continuity and avoid user-interface disruption, we recommend one of the following options:
1. Review Chromium browsers update policies
If you must remain on your current Syracuse version:
• Check whether your browser automatically updates in your environment.
• Consider disabling automatic updates to prevent Chrome 144 from being deployed.
• Note: Disabling automatic updates may cause you to miss important Chromium security updates. Your IT/security teams should evaluate the associated risks.
2. Use another web browser such as Firefox
3. If you are running Sage X3 2024R1 or later
Upgrade Syracuse to version 12.23.
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We will continue to monitor the situation closely and will provide hotfixes for maintained Syracuse versions as soon as they are available.
Thank you for your attention and for taking the necessary steps to ensure uninterrupted operation of your Sage X3 solution.
