Hello,

Our bank 3 which we use for USD has a wildly inaccurate balance. We've noticed that several GENAJ journal entries showing withdrawal from bank 1 (CAD) and deposit into bank 3 (USD) is missing a mark number on the bank 3 line, and when we try to search for it in bank reconciliation to mark and reconcile it, it does not exist in the lines to be marked.

Here is a screenshot of the GENAJ journal entry lines, showing the two movements, where account 10100 (BANK 1) has a mark number and account 10120 (BANK 3) does not

Here is a screenshot of the 10100 line in a bank reconciliation statement

However, upon opening BANK 3 for reconciliation, the matching entry from the first screenshot does not exist. In fact, none of the missing entries with "USD purchase" type are showing.

Any help would be appreciated, thank you

Zoey