• Cycle Counts

    In a cycle count session, I do a range of products. During entering the counts, I have a product that the system is showing zero inventory, but I find some inventory, how do I add that qty to my count? when I put in a qty it doesn't allow me to continue…
  • Printing a Zero Check

    Hello, I need to create a zero "0" check in accounts payable to clear open credits and debits on a Supplier/Vendor. Can this be done?
  • Error 13 : Calculation capacity exceeded in Accounting Task

    Hi, Context: - Sage X3 v12p34. - Working with both US Dollar and Indonesian Rupiah and 1 USD = 15,888 IDR from Google as a reference. - The company is big so the client would like to know the currency max limit supported by Sage. When checking…
  • Prevent use of existing Lot numbers in Receipts

    I have a client that would like to put a control on the Lot field in Receipts. They want more than just disabling the field in the entry transaction. They use BP Lot numbers and recently had a user assign an old Product Lot number to the receipt through…
  • Unbalanced journal Legal when running Stock Accounting Interface

    I tried to run the GTEST to find out the reason that caused the error I'm curious about what caused the automatic journal to post so many lines and why no amount and lines are reflected on the credit side. Thanks in advance for your assistance…
  • Invoice Elements Not Appearing

    We have an invoice element and are entering a dollar amount when trying to create a proforma invoice. However, when we print, it does not appear. How can this be corrected?
  • check receipts bank deposit sage x3

    Our check receipts are stuck in the Bank Deposit stage after clicking on the milestone. We have all of the bank information filled in, but are unsure of why they aren't available to be posted. We can't seem to be able to move it to the next stage.
  • Invoicing a REC in X3

    I have just started doing A/P after employee left. I have very little notes and no training. Does anyone have a step by step instructions for this process. I am stuck that I am unable to get a REC to 'post'. Thank you, cheryl
  • What are the Journal Entries involved for - Sales Order to Pick Ticket to Delivery

    Hi There, We were wondering if someone could shed some light on the journal entries that occur at different points of the sales process. What is the process between the journal entries, pick, ship and invoice. We have a clearing account - credit sales…
  • ADC Pick Tickets Connection Error

    Hello. I've encountered an issue while testing shipment preparation in ADC. Everything works fine until I attempt to change the status of the pick ticket to deliverable. At this point, I consistently receive the following error message: "An error occurred…
  • Open Order allocation issue

    We're running into issues when trying to process delivery requests for Open Orders. We will have exactly enough stock of a product in the system that is on a delivery request for an Open Order, the stock will ONLY be allocated to that Open Order, but…
  • Purchase receipt document missing

    Hi everyone, I have encountered an error where the purchase receipt document is missing but the Stock transactions have recorded the product line in the purchase receipt. I found this problem when creating a new purchase receipt and the 'Record already…
  • How do I create a single dedicated syracuse node dedicated for batch server?

    Hi, Reference on: RE: 69 sessions of Type Batch in Session Management and Batch Server in Starting state with no Diagnosis results On-premise Sage X3 installation. CPU upgrade is impossible to be an approved request without a proven Sage reference…
  • Balance unbalance due to rounding value

    Hello everyone, I encountered a balance unbalance error while running the CLOPER report. Upon investigation into the database and journal entries, I discovered that the rounding value was incorrectly allocated to the debit side instead of the credit…
  • InterCompany Price By Site

    I have two companies, say QFL & PBL. The QFB sites in Company QFL needs to sell to the PCB site in Company PBL, using a specific price list. The following setup has been tried but does not work. However when I try to enter an intracompany…
  • Year Closing

    Hello, I'm trying to close 2014, when I run the function of fiscal year closing in simulation the log doesn't shows any mistake, but when I untick the simulation box (real mode) the log shows 1 error: Document Unbalanced in currency of the ledger…
  • Duplicated stock journal

    Hello everyone, I've noticed that two stock journals, Journal 1 and Journal 2, have been generated with identical details: Goods delivered : 9265.30 (Credit Side) Cost of Sales - Goods & Services: 9265.30 (Debit Side) Upon reviewing the stock…
  • Re-invoice a Sales Delivery after a credit note

    Basic scenario: Create Sales Order 1 line quantity 10, price 50; Create Sales Delivery 1 line quantity 10, price 50; Create Sales Invoice 1 line quantity 10, price 45, made a mistake; Sales Delivery is now fully invoiced, but price is wrong;…
  • Sage X3 - Creating Debit Notes against specific GL accounts

    Hi All! We're using Sage X3 in the US but I think this question would apply across all continents! We have been trying to build out a process for Chargebacks where Debit Notes are created that post against the AR account. Here's the scenario we have…
  • Batch Server running but not processing new tasks.

    Hi, Lately, some of our X3 servers are having problems with the batch server. It's running normally until it stops processing tasks, while maintaining the status as running. I've enabled the logs under Administration, Settings, Global Settings for…
  • Intercompany Accounting - Sage X3 - Non Inventory Invoicing

    Hello! We are constantly receiving summary invoices for all our child companies and wanted to know if anyone had any suggestions on how to make intercompany invoicing more efficient within Sage X3? We are open to any suggestions! Example: We receive a…
  • 69 sessions of Type Batch in Session Management and Batch Server in Starting state with no Diagnosis results

    Hi, Sage X3: v12p31 Setup is on-premise multi-tier setup with each service having own VM instance. No Runtime Application Clustering or any clustering work has been done. I have received this unusual case today. On Session management, there…
  • Transaction post date

    I am having trouble making transactions or posting anything due to this error Can anyone help with this please. Thanks
  • How to Enter Batches in Sage X3

    How to Enter Batches in Sage X3?
  • Payment Receipt Bank Transfer Posting Error

    In menu ; All > A/P-A/R accounting > Payments > Bank Transfer Received. I receive an error in sage X3. It says "No currency exchange rate", but how do i input exchange rate in this menu ? But when posting for local currency this menu is working…