UFL u212text.dll Not Installed (X3 V12, Crystal Reports)

Hello!

I am customizing Crystal Reports files for a client running X3 V12, and encountered a strange issue. Some reports were not displaying expected information. Example:

In the Sales Invoice, not all the Invoice Elements descriptions were displaying. So I reviewed the subreport that display the descriptions (using function X3TranslatedText), and I clicked the validation button for exiting, and I got this message: "UFL 'u212text.dll' that implements this function is missing." This confused me, since this Crystal function and others, are used in many native Crystal Report files in X3. 

My IT team member found that Crystal 2016 was installed. And so, he uninstalled that Crystal, and installed Crystal v2020. But the issue persisted. So, here is my question: How could files like UFL 'u212text.dll not be installed during the Crystal Report install? And, how to resolve the issue so that they are installed?

Thanks, in advance, for your responses!

Jimmy Thomas

Software Developer, Kerr Consulting and Support