Hi Alfredp,

Thanks for inquiring, you may find some additional information regarding the error in the SEI logs, please see this link for more info on gathering logs.
https://onlinehelp.sageenterpriseintelligence.com/Latest/en/Troubleshooting/logs.htm?Highlight=bi%20service%20log

If not, feel free to create a support ticket so we can engage the SEI team if needed.

Thanks 

Hi Alfredp,

Thanks for inquiring, you may find some additional information regarding the error in the SEI logs, please see this link for more info on gathering logs.
https://onlinehelp.sageenterpriseintelligence.com/Latest/en/Troubleshooting/logs.htm?Highlight=bi%20service%20log

If not, feel free to create a support ticket so we can engage the SEI team if needed.

Thanks 

Hi, I have the same error. How do I create a support ticket?

You can either reach out to your business partner, they can create a support ticket if they are unable to help, or by calling into your local support team to create a ticket, use this link to find the best way to touch base: communityhub.sage.com/global-resources