Skip to content

x Want to participate? Join the group to interact
  • State Suggested Answer
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 39 subscribers
  • Views 140 views
  • Users 0 members are here
Browse Forums
Announcements
302
topics
43
replies
General Discussion
5k
topics
15k
replies
Sage Data & Analytics
47
topics
111
replies
Sage Enterprise Intelligence
193
topics
497
replies
Sage Intelligence Reporting
116
topics
325
replies
More Content
Linus Luo

Excel getting error message after adding SEI adds-in

SUGGESTED
Posted By

Excel getting error message after add adds-ins.

Parents
  • 0
    SUGGESTED

    Hi Linus,

    Here's some general suggestions you can take to help address this error, if you don't have success with these steps please create a support case with your local support team so they can help troubleshoot. 

    Thanks..

    The "Run-time error 'Class not registered'" in Sage X3 after adding the SEI (Sage Enterprise Intelligence) Excel add-in typically indicates that a required component—often a COM or ActiveX control—has not been properly registered in Windows. Here are some steps you can take to resolve this issue:

    White check mark 1. Ensure Proper Installation of the SEI Add-in

    • Use the official SEI Excel add-in installer provided with your version of SEI. It's important that the version of the add-in matches your SEI version.
    • If you've already installed it, try uninstalling and reinstalling the add-in using the correct installer.

    White check mark 2. Register the Add-in Manually

    If the add-in is installed but not registered, you can manually register the DLL or OCX file:

    1. Open Command Prompt as Administrator.
    2. Run the following command (replace the path with the actual path to the DLL/OCX):
       regsvr32 "C:\Path\To\Your\Addin.dll"

    This will register the component with Windows.

    White check mark 3. Check Excel Add-in Activation

    • Open Excel.
    • Go to File > Options > Add-ins.
    • At the bottom, select COM Add-ins and click Go.
    • Ensure that SEI Add-in for Excel is checked. If it's missing, try re-installing the add-in.

    White check mark 4. Verify System Compatibility

    • Ensure that your version of Excel is compatible with the SEI add-in.
    • Make sure you're using the correct bit version (32-bit vs 64-bit) of both Excel and the SEI add-in.

    White check mark 5. Address Common Causes

    Other potential causes can include:

    • Inadequate permissions on the client machine.
    • Damaged Office or SEI installation.
    • Add-in location not trusted.
    • Conflicts with other Excel add-ins.

Reply
  • 0
    SUGGESTED

    Hi Linus,

    Here's some general suggestions you can take to help address this error, if you don't have success with these steps please create a support case with your local support team so they can help troubleshoot. 

    Thanks..

    The "Run-time error 'Class not registered'" in Sage X3 after adding the SEI (Sage Enterprise Intelligence) Excel add-in typically indicates that a required component—often a COM or ActiveX control—has not been properly registered in Windows. Here are some steps you can take to resolve this issue:

    White check mark 1. Ensure Proper Installation of the SEI Add-in

    • Use the official SEI Excel add-in installer provided with your version of SEI. It's important that the version of the add-in matches your SEI version.
    • If you've already installed it, try uninstalling and reinstalling the add-in using the correct installer.

    White check mark 2. Register the Add-in Manually

    If the add-in is installed but not registered, you can manually register the DLL or OCX file:

    1. Open Command Prompt as Administrator.
    2. Run the following command (replace the path with the actual path to the DLL/OCX):
       regsvr32 "C:\Path\To\Your\Addin.dll"

    This will register the component with Windows.

    White check mark 3. Check Excel Add-in Activation

    • Open Excel.
    • Go to File > Options > Add-ins.
    • At the bottom, select COM Add-ins and click Go.
    • Ensure that SEI Add-in for Excel is checked. If it's missing, try re-installing the add-in.

    White check mark 4. Verify System Compatibility

    • Ensure that your version of Excel is compatible with the SEI add-in.
    • Make sure you're using the correct bit version (32-bit vs 64-bit) of both Excel and the SEI add-in.

    White check mark 5. Address Common Causes

    Other potential causes can include:

    • Inadequate permissions on the client machine.
    • Damaged Office or SEI installation.
    • Add-in location not trusted.
    • Conflicts with other Excel add-ins.

Children
No Data

*Community Hub is the new name for Sage City