Balance sheet and Trial Balance totals do not match -at all

Question

One of my clients' Trial Balance for FYE2023 is showing debit balance of $9,432.79 in Accounts Receivable (which is accurate). 
 Meanwhile - The Balance Sheet as of 12/31/23 is showing a credit balance of $-4727.48 ??? 
 I've downloaded GL detail for Receivable to check all entries. Nothing's amiss. 
 Anyone else experiencing this? How to solve?

Erzsi_I · Answer

Hi DeAnna Hart and all, 
 I hope this message finds you well. I'm reaching out to provide an update on the situation you've been facing with the Trial Balance report within Sage Business Cloud Accounting. 
 Our product manager confirms that the General Ledger report is accurate and should reflect the correct data for your year-end processes. This has been verified and there are no known issues with it at this time. The discrepancy appears to be isolated to the Balance Sheet report, which we believe should not impact your year-end reporting, although it's certainly not ideal. 
 Our development team is fully aware of the problem and is actively working towards a solution for the Balance Sheet report discrepancy. While we are optimistic about resolving this quickly, we cannot provide an exact timeline just yet. 
 We understand the importance of reliable data, especially now, and we want to thank you for your patience as we work through this. Please rest assured that resolving this issue is a high priority for us, and we will keep you updated with any new information as soon as it becomes available. 
 If you have any questions or need further support, don't hesitate to reach out. 
 Warm regards, 
 Erzsi

Sage Accounting US

Balance sheet and Trial Balance totals do not match -at all

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